Having trouble logging in?
...or getting locked out of the system right after? The following points will help you resolve these issues quickly:
Wrong Link?
Are you using a saved link (bookmark) that leads to the ordering system? It is quite common for these to have an incorrect URL.
Solution: Please access the shop directly via our website www.ipsa-autoteile.de. Once the problem is fixed, simply save the link as a new bookmark.
Security Settings
Are the security settings of your Internet Explorer suitable for the shop?
Solution: When using Microsoft Internet Explorer, the security setting must be set to "Medium" at most. Please adjust this in your browser settings if necessary.
Cookies Blocked?
In order for the shop to run correctly and to keep you logged in, cookies must be enabled in your browser.
Solution: Please check the privacy settings of your browser and allow cookies for our website.
Browser Settings
Does your browser contain invalid or heavily modified settings?
Solution: If the previous steps do not help, we recommend resetting the browser to its factory settings.
Example Firefox: Close the browser → restart while holding the Shift key → select "Refresh Firefox".
Still having problems?
General Note: Whether Microsoft Edge, Mozilla Firefox, Opera or Google Chrome – our webshop supports all current browsers. We always recommend having the latest version installed.
If you still experience issues after checking these points (and are using valid login credentials), please contact your responsible sales representative or our internal sales team. We are happy to help!